IP Call Centre Benefits
- Simple monthly "cost per agent" model.
- Calls are "Queued" on the Hosted Telephony Platform – never lose a call.
- Detailed metrics on call centre performance for easier reporting.
- Detailed metrics on individual agent performance to assist in training.
- Can support multiple or distributed call centre locations including remote agents and "follow the sun" operations.
- Call Recording is hosted, providing the ultimate in security and storage integrity.
- Call centre summary statistics on phone display to motivate agents.
How to Contact Us
Call Now: 0800 015 1501
Email: sales@gagenetworks.com
Web: Enquiry Form
Hosted IP Call CentreA Call Centre is a vital resource for companies to communicate with customers. Using our carrier class Hosted IP Telephony platform the functionality is extended using Queues to provide a cost effective and flexible IP Call Centre solution to increase your service levels. Incoming calls are directed into queues and held on the Hosted Telephony platform until an agent is ready to accept the call. This means your bandwidth connection requirements are driven by your maximum number of agents not the number of peak callers into your call centre - a significant cost saving. Also in peak busy periods calls are not dropped, even if all agents are unavailable.
Incoming calls can be distributed to agents based on a number of rules:
QueueMetricsUsing QueueMetrics call centre managers can access an array of real time and historic reporting tools. These tools allow analysis of each queue, each call centre location and each agent's performance, to help balance agent utilization for maximum call flow efficiency. Real time information is presented on a wallboard via a web interface or on the IP Telephone screen showing the following information: 
Read more about Hosted IP Telephony and IP Phones |
Single or multiple queues can be supported. Queues can be prioritised, routed individually and recorded for training or monitoring purposes.